Our world-class infrastructure delivers reliability and scalability. Maintaining our infrastructure at our new data center ensures abundant access to fiber optic Internet backbone connections and backup power systems to meet our 99.9% uptime guarantee to our customers.

Our data center is similar to a carrier hotel, with 6 major networks, each bringing in a minimum of an 0C-48 connection. It is connected to the Internet through 14 Gigabit Ethernet links from six separate backbone providers, who each run fiber optic cable into the data center through two separate entry points. The networks include: Level 3, Sprint, Time Warner, MCI, Progress Telecom and Bell South.

Our Data Center located, in Houston, TX is designed to offer state-of-the-art redundant systems that assure power availability, temperature and humidity control and security.

Neutral Optical Hubs are engineered to conform to high telco industry standards that define a rigid and extensive set of performance, quality, environmental and safety requirements.

Power

Each Neutral Optical Hub power system is designed to ensure uninterrupted service. 

The UPS system is deployed in a parallel redundant configuration with N+1 modules. Generator backup is provided for up to 100% of customer peak load with a fuel supply of 24 hours. There is the provision for backup refueling contracts if there is an extended utility failure. 

Environmental Controls

Neutral Optical Hub environmental systems are engineered to provide the functionality and redundancy required for staff and patrons' comfort and optimum equipment operability. 

The data grade HVAC system has N+1 redundancy. 
There is constant ambient air temperature of 72° (+ or - 2 degrees). Humidity is controlled to a constant 45% (+ or - 5 %). 

Security

Our Facility provides the multiple layers of physical and technological security required by data and telecommunications customers. 

Our Facility will be staffed accordingly. Access to the facility and co-location floor is controlled by biometric palm scanners in conjunction with proximity card readers. 

All cabinets and cage spaces are locking, and the level of security can be upgraded by customer request. Facilities are monitored via closed circuit digital camera coverage with 24 hour recording and 30-day digital video storage. 

Facilities are equipped with centralized security stations. 

24-Hour Critical Systems Monitoring/Disaster Prevention

Not only are the various systems designed with redundancy to ensure continuous service, but also Our Facility offers the added reliability of 24-hour critical systems monitoring to solve potential problems before they escalate. 

All systems (including UPS, DC Power, PDU, HVAC, Temperature, Humidity, Security, Fire Threat) are constantly checked by a web-based monitoring system. 
Fire detection is managed with a VESDA air sampling system.

Dry-pipe pre-action systems complement the front-line detection system.